Scope of Work

• To replace Tuen Mun Hospital their Nortel SL-1 PABX System.

Project Delivery

• INFA has integrated 7 voice and data sub-systems including PABX, DECT, Call Management System, In-house Chinese Paging System, Voice Mail System, Interactive Voice Response System and Telephone Management System.
• The first phase was completed in 2003.

PABX

• We supplied and installed an Alcatel OmniPCX 4400 telephone system with initially 2,200 extensions and more than 200 trunk lines and scalability to 5,000 users for future expansion.
• The PABX is the core of the whole integrated solution that provides all voice communication within and outside the hospital.
• It also acts as a central node for linking all other sub-systems.

DECT

• Digital Enhanced Cordless Telephone (DECT) provides mobility in communication. Tuen Mun Hospital is the first hospital in HK to deploy DECT wireless solution on a large scale. DECT is the proven technology that gives minimal interference to medical equipment and other mission critical systems.
• 270 radio base stations are installed to enable doctors and nurses to communicate with hand-held DECT handset and remain totally mobile.
• Short Message service (SMS) development is in progress.

Call Management System

• We supplied an intelligent system that can initiate, control and monitor paging calls in the hospital.
• The system repeats calls and automatically escalates calls to supervisors if they are left unreplied within a set timeframe, or page the doctor located from the roster. Communication between doctors and nurses is greatly improved.
• Calls can be initiated either by telephones via PABX from Paging Operators or by 70 nurse consoles connected to the hospital's computer network.  

In-house Paging

• We provide full coverage for the hospital by use of 450 Chinese pagers for porters and supporting staff.

Voice Mail System

• Voice messaging solution through the PABX is provided to all telephone users. User can retrieve messages either on campus or off campus.

Interactive Voice Response System

• Under the system, hospital information can be provided on the voice bulletin board for access by the public via telephone.

Telephone Management System

• This allows easy updating of the telephone services profile such as directory numbers and call forward settings.

Short Message Service

• This allows the hospital staff to send text messages to doctors and nurses DECT wireless handsets.

A total Solution Provider

• As a total integration and seamless solution provider, Infa delivered design, supply, installation and test and commissioning of the systems and is also providing after-sale services like training and maintenance.

Scope of Work Convoy

Financial Group is the leading Independent Financial Advisor ("IFA") in Hong Kong. With over 500 consultants and telesales staff, Convoy needs a very reliable PBX and voice recording solution that can satisfy their very high telephone call traffic, recording all conversation with their customer yet at a very cost effective way. Infa was awarded in 2003 to provide 5 sets of PBX system and 4 sets of digital voice logger.

Project Delivery

The system comprises mainly of 5 sets of Alcatel OmniPCX Enterprise IP-PBX systems and 4 sets of VoiceCyber digital voice logging system.The IP-PBX connects over 500 lines of digital extensions over 3 sites which are inter-connected with networking features. A GUI driven management terminal, Alcatel OmniVIsta 4760, is provided for their IT staff to manage the whole network at their own. 4 sets of digital voice loggers are installed for a total of 22 T1 trunk recording. Trunk side recording is selected instead of extension side recording because it can achieve full recording for all outgoing communication but reduce the recording channels and the implementation cost to the minimal. Infa also provided a solution to overcome the problem resulting from trunk side recording where searching on extension is impossible. Now the customer can search with any keyword and pin point to that particular message in just a single click.

Scope of Work

Provision of a Digital Voice Recording System (DVRS) to MTRC for radio communications recording.

Integration with EADS DXTip Tetra System and other peripheral systems for CTI-enabled interactive voice and data recording.

Provision of customization to the system software so that it meets users’ needs and provide enhanced automation.

Project Delivery

• Project awarded on January 2008
• INFA installed 2 sets of identical Voice Logging Systems in two operation centres. Each Logging System is built with full redundancy to prevent single point of failure. The two Logging Systems are inter-connected and share all information which features location redundancy for overcoming Site Disaster circumstances
• The Solution records all calls within the radio system, including Group Calls, Individual Calls and Emergency Calls. All call information such as Talk group ID; Individual radio ID; Radio equipment ID of calling / called party; Base-station Site; Type of Call, Date, time and Duration are indexed in database against each radio call.
• The Solution allows data archiving to keep all recorded data at separate locations for months. These data can be retrieved by authorized user in the MTR corporate network through web access.

Scope of Work

• To replace old Dictaphone voice broadcasting system in 107 branches and 2 offices within Hong Kong Island, Kowloon and New Territories including islands.

Project Delivery

• A voice broadcasting server in Happy Valley Headquarters
• A broadcasting console in Happy Valley Headquarters
• An interface box in each of the 107 branches and 2 offices associated with PA System
• Bi–directional communication system to deliver voice massage using G.711 codec from centralized location to 109 services points
• Acknowledge button in interface box to acknowledge message delivery
• Rebroadcast message only to those without acknowledgement back
• Tight schedule to complete the project in 3 months time

Scope of Work

• In February 2002, INFA was awarded a contract from the Electrical & Mechanical Services Department for the Science Park Project.
• INFA was to provide a totally integrated PABX solution and Voice Mail System with Unified Messaging features, Hotel Management System, Unique Call Management System and INFA's Universal Message Delivery System.
• The scope also covered integration of unified messaging for voice, fax and e-mail, e-mail server, and a centralized network management system.

Project Delivery

• An Alcatel OmniPCX 4400 telephone system was installed in Science Park's main office.
• INFA also integrated various sub-systems:
• Alcatel PABX - OmniPCX 4400
• Voice Mail System
• Unified Messaging System, providing unified messaging for voice, e-mail and fax (users can retrieve from voice mail, e-mail and fax mail through a single interface
• Hotel Management System (with PMS-Property Management System, Call Billing System, Front Desk for Check In / Out features & facilities booking / reservation management
• Call Management System for dispatching text messages to mobile staff
• This project started from March 2002 in several phases.
• As a total integration and seamless solution provider, INFA delivered design, supply, installation and testing and commissioning of the systems and is also providing after sales services in training and maintenance.

Scope of Work

Provision of PABX system and peripheral for a 600-room four-star international hotel with 10,000 square metres of conference and teaching facilities for use by the Chinese University of Hong Kong. It is built on the campus of The Chinese University of Hong Kong in collaboration with the New World Development Company Limited.

The solution includes integration with hotel's Property Management System to provide call and facility billing as well as guest-hotel interaction.

The Teaching Hotel is the first of its kind in Hong Kong which launched high quality programmes for the training of hotel professionals and the promotion of executive education and research. The Teaching Hotel will provide the facilities and teaching support for hands-on training of our students and other practicum and development programmes coordinated by the University.

Project Delivery

• Project awarded on October 2008
• INFA installed Alcatel-Lucent OmniPCX Enterprise telephone system in the hotel, and PMS interface to link with the telephone system and the Property Management System
• The project was composed of multiple connections including traditional analogue phone extensions and digital phone extensions. The system is VoIP ready and can readily add IP phones as extension
• INFA provided user trainings by classroom and also in person for particular staff who require special features or sophisticated operations
• Project completed in June 2009

Scope of Work

This is the first PABX and 3G Mobile Network integration project in Hong Kong Hospitals. Hospital Authority staff can use one single number to cover mobile phone, fixed-line phone, and pager services by using fixed mobile convergence.

Project Delivery

• Project awarded on August 2007
• Systems and subsystems include as follows :-

1. PABX with 3G Mobile Network
2. Call Centre Solution
3. Priority SMS Gateways
4. Voice Messaging System
5. Call Management System
6. Unified Communication System
7. Full 3G coverage in Hospitals
8. Interactive Voice Response System
9. Central Control Monitoring System
10. PABX / 3G Phones Convergence
11. Nurse Call Integration
12. Laboratory Information System Integration

• Improve efficiency much better than before
• Project completed Nov 2008

Scope of Work

• INFA was selected by CLP Engineering as the sub-contractor to provide the Clocking System for Station Communications.
• Delivery period was between 1999 and 2003.

Project Delivery

• Project delivery included detailed design, supply, installation, testing & commissioning, training and maintenance of the entire clocking system.
• 6 units of network synchronization systems were installed interfacing with the 36 units of free-issued clocks (digital and analogue) provided by the MTRC.
• Project was fully delivered two months ahead of schedule.

Scope of Work

The Clock system shall provide passengers and station staff with accurate timing information. The Clock system shall be used as a master timing system, which ensures the time synchronization of all major communications systems in station.
The Clock system shall consist of GPS equipment, Primary Master Clock equipment and Clock Units. The Clock system, which synchronized by the GPS, shall provide synchronous clock signal in time code format (carrying date and time information) to the designated systems at station.

Project Delivery

INFA supplled all necessary hardware and software to meet the specified requirement:

1. GPS receivers, antennas, converters, extension and connection cables;
2. clock control and distribution equipment (including Primary Master Clock equipment);
3. Clock Units;
4. amplifiers (if necessary), terminating and interconnecting equipment;
5. housing, mounting brackets, cabinets, racks and cubicles;
6. equipment and facilities for the interfaces with other designated systems;
7. installation materials;
8. and all equipment power supplies, backup batteries, cables, connectors, accessories, cabling and earthing necessary for the Works. 

• In 2001, INFA was awarded contracts from Siemens to design, supply & install Emergency Help Point and Information Help Point Systems respectively for KCRC in all 11 stations and a station depot.  
• INFA also distributes and installs Satellite Clocking System for stations’ time synchronization.

Scope of Work

• In November 2001 INFA was selected by Siemens Limited as the installation sub-contractor for the radio sub-system of the telecommunications systems for the KCRC West Rail Project.
• Installation will involve delivery of works within a rail station and corridor environment.
• The delivery period for this work is from November 2001 to 2003.
• The works will cover 12 separate construction sites.

Project Delivery

• Project management, safety management, decommissioning of temporary works, submission of project control documentation, installation design and provision of equipment moving arrangements are to be included.
• Equipment list provides for approximately 3 base stations at each of 12 locations.
• Infa Technologies has extensive experience in the installation of such sub-systems and will apply its skills in project management and understanding of this type of environment.

Scope of Work

In 2009 INFA was awarded a contract by RoadShow Media Limited as the solution provider for the wireless Multi-Media on board project.
Installation will involve the whole media system on the vehicle.
The delivery period of this work is from May 2010.
The works will cover about 4,800 buses including KMB, Citybus, New World First Bus.

Project Delivery

INFA has installed 4,800 Sierra Wireless Raven XE modem on buses to provide data mobility solution.
A fault report system is provided for daily management and maintenance.
Project management, installation design, testing and commissioning of the entire media system.
INFA Systems with expertise in such wireless communication and will ensure the quality of work.

Scope of Work

• Implementation of ELV and data / telephone systems to meet diversified needs of different operators K11, Hyatt Regency TST, Masterpiece.

Project Delivery

• Unified design to fulfill requirements of all three operators and adaptable to future customer needs.
• Implementation of independent ELV sub-systems in central control rooms for each operator.
• For the benefits of the project :
• Eliminate management demarcation
• Three separate ELV systems for three different operators.
• Centralised control rooms to enhance management and cooperation among operators.

• In 2001, INFA was awarded contracts from Siemens to design, supply & install Emergency Help Point and Information Help Point Systems respectively for KCRC in all 11 stations and a station depot.  
• INFA also distributes and installs Satellite Clocking System for stations' time synchronization.

Scope of Work

To increase the search of the nearest emergency resources; support map display and to provide spatial analysis for facilitating front line operation.

The TGMS integrated with 21 sub-systems, which mainly included Geographical Information System (GIS), Computerized Mobilizing System, Automatic Vehicles Location System and Fire Service Location and Management Emergency System.

As a whole, the new system will help to improve the efficiency in information exchange by means of graphics and text transmission through a wireless digital network to minimize the lost of properties and lives.

Project Delivery

The whole project involves design, program writing, installation, auto-testing, implementation and maintenance. INFA provides Engineering expertise to consult needs from the SES and FSD during the system installation, service rollout and maintenance helpdesk service for all 21 sub-systems. INFA will take the frontier role of the technical support to the end-users and co-ordinate with all sub-system venders in supporting all aspects of operation of the system.

P.S. In 1978, INFA was awarded contract from Hong Kong Fire Department to supply and install Radio Communication System (1st Generation).

Scope of Work

• INFA was selected as a sub-contractor to conduct the equipment condition survey for the existing railway signalling equipment for the KCRC Light Rail Re-signalling project.
• Equipment conditions are inspected and evaluated for reuse 3 months prior to signalling installation.
• Duration of the entire re-signalling project is 5 years including 58 existing stations, 10 new stations at Tin Shui Wai and a fleet of 119 units of rolling stock.

Project Delivery

• Project management, safety management, project scheduling, document submissions, and equipment condition testing are included in the services delivered.
• INFA demonstrates its capabilities and competencies in the delivery of railway signalling projects.

 Scope of Work

• INFA has been chosen by KCRC as the prime contractor to perform the Public Address System Modification in June 2002.
• Delivery of the project includes design, supply, installation, and removal of existing PA system for a total of 52 existing stations.
• The project has to be completed by the end of 2002.

Project Delivery

• Project management, safety and quality management, supply, installation, removal of existing equipment are included in the delivery of the project.
• INFA demonstrates its ability to meet deadlines and the quality of its deliverable to meet the stringent requirements of the railway environment.

 Scope of Work

• In November 2001 INFA Technologies was selected by Siemens Limited as the installation sub-contractor for the radio sub-system of the telecommunications systems for the KCRC West Rail Project.
• Installation will involve delivery of works within a rail station and corridor environment.
• The delivery period for this work is from November 2001 to June 2003.
• The works will cover 12 separate construction sites.

Project Delivery

• Project management, safety management, decommissioning of temporary works, submission of project control documentation, installation design and provision of equipment moving arrangements are to be included.
• Equipment list provides for approximately 3 base stations at each of 12 locations.
• Infa Technologies has extensive experience in the installation of such sub-systems and will apply its skills in project management and understanding of this type of environment.

Scope of Work

To increase the search of the nearest emergency resources; support map display and to provide spatial analysis for facilitating front line operation.

The TGMS integrated with 21 sub-systems, which mainly included Geographical Information System (GIS), Computerized Mobilizing System, Automatic Vehicles Location System and Fire Service Location and Management Emergency System.

As a whole, the new system will help to improve the efficiency in information exchange by means of graphics and text transmission through a wireless digital network to minimize the lost of properties and lives.

Project Delivery

The whole project involves design, program writing, installation, auto-testing, implementation and maintenance. INFA provides Engineering expertise to consult needs from the SES and FSD during the system installation, service rollout and maintenance helpdesk service for all 21 sub-systems. INFA will take the frontier role of the technical support to the end-users and co-ordinate with all sub-system venders in supporting all aspects of operation of the system.